Celebrate Our Launch With Flat 20% Off All Handbags
Effective Date : August 26, 2026
Last Updated : August 26,
2026
These Terms and Conditions govern every order placed with Nuviaandrose through this website. By submitting an order, accepting delivery, or using the website, you agree to them. Please read them before ordering. Nuviaandrose sells handbags online only within Singapore and can be contacted at orders@nuviaandrose.com. These terms work together with the product page, order summary, Privacy Policy, Shipping Policy, and Return and Refund Policy. If information conflicts, mandatory Singapore law applies first, followed by the terms specifically presented for the order.
These terms are governed by Singapore law, including the Consumer Protection (Fair Trading) Act 2003, Sale of Goods Act 1979, Unfair Contract Terms Act 1977, Electronic Transactions Act 2010, and Personal Data Protection Act 2012. The Consumer Protection (Fair Trading) Act includes protections concerning unfair practices and goods that do not conform to contract. Nothing here removes a consumer right that cannot lawfully be excluded. If one provision is unlawful or unenforceable, it will be adjusted or removed only as necessary, while the remaining provisions continue.
Nuviaandrose aims to display descriptions, images, dimensions, colors, availability, and prices clearly. Screen settings, lighting, and ordinary production variation may cause minor differences in color or texture. Measurements are approximate unless stated otherwise. Products remain subject to availability until an order is accepted. Nuviaandrose may correct an obvious price, description, or stock error before dispatch and will notify the affected customer. Website content supports purchase decisions but does not create additional promises beyond applicable law, these terms, and the final details accepted for the order.
Submitting an order is an offer to purchase. An automated response only records receipt and does not mean acceptance. Nuviaandrose accepts an order when it dispatches the item or expressly communicates acceptance. An order may be declined because stock is unavailable, delivery details are incomplete, the address falls outside Singapore, misuse is suspected, or an obvious error occurred. Customers must provide an accurate name, telephone number, and Singapore address. Corrections should be requested promptly at orders@nuviaandrose.com. Orders cannot be delivered to addresses outside Singapore.
Prices are shown in Singapore dollars unless stated otherwise. Payment is made in cash when the parcel is delivered. Customers should have the stated order total available when the courier arrives. No online card payment is offered. Delivery within Singapore is free. Nuviaandrose does not impose an undisclosed delivery charge, restocking fee, or eligible return collection fee. A promotional price applies only for its displayed period and while stock remains available. Customers must not submit false orders or place orders they do not intend to receive.
The expected total delivery period is 2 to 3 business days. Nuviaandrose uses 1 business day to prepare and dispatch an order, followed by 1 to 2 business days for transit. Business days exclude Saturdays, Sundays, and Singapore public holidays. Weather, courier interruption, building access, or inaccurate customer details may affect timing. The customer must provide a reachable address and arrange for someone to receive the parcel and pay. Delivery is completed when the parcel is handed to the customer or an accepted recipient at that address.
If the first delivery attempt fails because nobody is available, cash is unavailable, access is refused, or the address cannot be located, Nuviaandrose will arrange one additional attempt without charge. If the additional attempt also fails for a customer-related reason, Nuviaandrose may cancel the order. The customer will not owe payment for an order canceled before delivery.
The return period is thirty calendar days beginning on the delivery date. A return is available only when the item arrived damaged or an incorrect item was delivered. A return is not available for a change of mind, dislike of a correctly described feature, or selection of an unsuitable style. The customer must email orders@nuviaandrose.com within the period, identify the order, explain the issue, and provide clear photographs when reasonably requested. The item should remain unused apart from handling reasonably needed to identify the reported issue.
Refund processing begins after the assessment is completed within the stated 24-clock-hour period. For a return that meets the stated conditions, Nuviaandrose arranges collection from the customer’s Singapore doorstep. No collection or restocking charge applies. The customer must package the item with its included accessories and make it available at the agreed time. Nuviaandrose assesses the item within 24 consecutive clock hours beginning at the recorded doorstep collection time. This period includes weekends and Singapore public holidays. The assessment considers the reported damage, the order details, the delivered item, signs of use, and customer-caused alteration. This procedure does not restrict rights available under mandatory Singapore consumer law.
If the assessment finds delivery damage or an incorrect item, Nuviaandrose offers an exchange. When a replacement is unavailable, Nuviaandrose provides a refund by bank transfer. Processing begins after the 24-hour assessment. Nuviaandrose will send the customer a case-specific link to an encrypted HTTPS refund form. Customers must submit accurate bank details only through that form and should never send them through ordinary email. Access is limited to personnel handling the refund. The amount may take up to 7 business days to appear, depending on the banking provider. Nuviaandrose may request corrected details through the protected form if inaccurate information delays the transfer.
Nuviaandrose remains responsible wherever liability cannot be excluded under Singapore law. To the extent law permits, Nuviaandrose is not responsible for indirect loss, customer misuse, or delays outside reasonable control. Nothing limits responsibility for fraud, willful misconduct, or another matter that cannot legally be excluded. Personal data is handled under the Personal Data Protection Act 2012 and the Privacy Policy for orders, delivery, support, returns, and legal duties. Complaints should be emailed first. Unresolved disputes may proceed through available mediation, consumer assistance, tribunal, or Singapore court processes.
Support Hours: 10 AM to 5 PM, Monday to Saturday, SGT