Celebrate Our Launch With Flat 20% Off All Handbags
Effective Date : August 26, 2026
Last Updated : August 26,
2026
This Shipping Policy explains how Nuviaandrose prepares, dispatches, and delivers handbag orders placed through the website. Nuviaandrose serves addresses within Singapore only and does not accept international delivery requests. This policy forms part of the Terms and Conditions and should be read with the Return and Refund Policy and Privacy Policy. Relevant Singapore legislation includes the Consumer Protection (Fair Trading) Act 2003, Sale of Goods Act 1979, Unfair Contract Terms Act 1977, Electronic Transactions Act 2010, and Personal Data Protection Act 2012. Mandatory consumer rights remain unaffected.
Nuviaandrose provides free shipping to standard residential and commercial street addresses throughout Singapore that an appointed courier can legally and safely access. Delivery is unavailable to post office boxes, parcel lockers, restricted military or security-controlled locations, and offshore areas not served by the appointed courier. Customers with unusual access requirements should contact orders@nuviaandrose.com before ordering.
The expected total delivery timeline is two to three business days. 1 business day is used to prepare and dispatch the order, followed by 1 to 2 business days for courier transit. Business days exclude Saturdays, Sundays, and Singapore public holidays. The timeline begins after Nuviaandrose receives an order containing complete delivery information. It is an estimate rather than a fixed appointment because weather, building access, courier interruption, and events outside reasonable control may affect movement.
During the first business day, Nuviaandrose reviews the order details, prepares the selected item, packages it for transit, and assigns it for delivery. An automated order message records receipt but does not by itself mean acceptance. Acceptance occurs when Nuviaandrose dispatches the parcel or expressly communicates acceptance. If stock becomes unavailable, information is incomplete, the address falls outside Singapore, or an obvious website error affects the order, Nuviaandrose may decline or cancel it before delivery and will contact the customer using the details supplied.
Customers must provide an accurate recipient name, telephone number, postal code, unit number, and access instructions for delivery. Nuviaandrose cannot deliver to an address outside Singapore. The customer should review all information before submitting the order and send correction requests promptly to orders@nuviaandrose.com. A requested correction may be possible before dispatch but may not be available after transit begins.
Shipping is free for every Singapore address that meets the delivery requirements stated in this policy. Nuviaandrose does not add a standard shipping fee to the displayed order total. Payment is collected in cash when the parcel arrives, and no online card payment is offered. The customer should have the stated order amount available and arrange for a person at the address to receive the parcel. The courier should not request an amount beyond the communicated total. Any unexpected payment request should be refused and reported promptly to orders@nuviaandrose.com with the order details.
The recipient should remain reachable during the delivery period and ensure that the courier can enter the building or agreed delivery area. Delivery is completed when the parcel is handed to the named customer or another adult present at the stated address. If the first attempt fails because nobody is available, cash is unavailable, access is refused, or the address cannot be located, Nuviaandrose will contact the customer and arrange one additional delivery attempt without charge. If that attempt also fails for a customer-related reason, Nuviaandrose may cancel the order. No payment will be due for an order canceled before delivery.
Although Nuviaandrose works toward the stated timeline, delivery may be delayed by severe weather, transport interruption, public restrictions, building access issues, courier disruption, or another event outside reasonable control. Nuviaandrose will use reasonable efforts to communicate a material delay after becoming aware of it. A delay does not remove any right available under Singapore law. Customers may email orders@nuviaandrose.com with their order details for an update. Nuviaandrose is not responsible for indirect loss caused by delay where exclusion is permitted, and every limitation remains subject to the Unfair Contract Terms Act 1977.
Customers should review the parcel and item soon after receipt. If the handbag arrived damaged or differs from the accepted order, contact orders@nuviaandrose.com within thirty calendar days beginning on the delivery date. Include the order details, delivery date, issue description, and clear photographs when reasonably requested. Returns are not available merely because the customer changes their mind or decides a correctly described style is unsuitable. These conditions do not restrict any right that applies to goods that do not conform to contract under mandatory Singapore consumer law.
For an eligible damaged or incorrect item, Nuviaandrose arranges collection from the customer’s Singapore doorstep without a collection or restocking charge. The returned item is assessed within 24 consecutive clock hours beginning at the recorded doorstep collection time, including weekends and Singapore public holidays. If the assessment finds delivery damage or an incorrect product, Nuviaandrose offers an exchange. When the replacement is out of stock, Nuviaandrose provides a refund by bank transfer. Any bank details required for the transfer must be submitted through the encrypted HTTPS refund form described in the Privacy Policy. Processing begins after assessment, although the amount may take up to seven business days to appear, depending on the banking provider. Full details appear in the Returns and Refunds.
Support Hours: 10 AM to 5 PM, Monday to Saturday, SGT