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Effective Date : August 26, 2026
Last Updated : August
26, 2026
This Privacy Policy explains how Nuviaandrose collects, uses, discloses, protects, retains, and disposes of personal data connected with its website and operations. It should be read with the Terms and Conditions, Shipping Policy, and Return and Refund Policy. Nuviaandrose follows the Personal Data Protection Act 2012, its Do Not Call provisions, applicable Personal Data Protection Regulations, the Electronic Transactions Act 2010, and the Spam Control Act 2007.
Nuviaandrose has appointed a Data Protection Officer to oversee its personal data practices and support adherence to the Personal Data Protection Act 2012. The officer handles privacy questions, access and correction requests, consent withdrawals, and complaints. Customers may contact the Data Protection Officer at orders@nuviaandrose.com. Support is available from 10 AM to 5 PM, Monday through Saturday, Singapore time. Customers should include only information relevant to their request.
Nuviaandrose may collect a customer’s name, telephone number, email address, Singapore delivery address, postal code, unit number, order history, selected products, delivery instructions, communications, return photographs, collection details, and complaint records. Because payment is made by cash on delivery, Nuviaandrose does not collect online card details. Bank information is requested only when an eligible damaged or incorrect item cannot be exchanged because replacement stock is unavailable. Nuviaandrose collects those details through an encrypted HTTPS refund form accessed using a case-specific link. Customers should never submit bank information through ordinary email, messaging services, or an unsecured web-page. Access is limited to personnel handling the refund, and the information is retained only while required for the transfer, dispute management, accounting duties, or another lawful purpose. Website usage information may also be collected through ordinary server records.
Personal data is used to receive and assess orders, communicate acceptance, prepare parcels, arrange free Singapore delivery, coordinate couriers, collect cash, address failed attempts, answer questions, prevent fraud, and maintain transaction records. For eligible returns, data supports thirty-day claim administration, doorstep collection, the assessment conducted within 24 consecutive clock hours, exchange arrangements, and bank-transfer refunds. Nuviaandrose may also use information to meet accounting, dispute, security, regulatory, and legal duties. Data will not be used for an unrelated purpose without an appropriate legal basis or additional consent where required.
By voluntarily submitting information for an order or request, a customer consents to reasonable handling for the stated purposes. Nuviaandrose may also process data where Singapore law permits or requires handling without consent. Customers may withdraw consent for optional uses by emailing orders@nuviaandrose.com, subject to legal or operational consequences explained before withdrawal takes effect. Withdrawal does not affect earlier lawful handling. Information needed to complete an active order, delivery, return, refund, dispute, or statutory duty may continue to be used where permitted.
Nuviaandrose may disclose relevant information to couriers, delivery coordinators, technology vendors, communications providers, professional advisers, banks processing eligible refunds, public authorities, or other parties needed for lawful operations. Each recipient receives only information reasonably connected with its function. Nuviaandrose does not sell personal data. If a service provider handles data outside Singapore, Nuviaandrose will take steps required by the PDPA transfer limitation obligation so that transferred information receives protection comparable to Singapore requirements. Disclosure may also occur when required by law, court order, or lawful authority.
Nuviaandrose uses reasonable administrative, physical, and digital measures to prevent illegal access, collection, use, disclosure, copying, modification, loss, or disposal. Access is limited according to operational need. No method of storage or transmission eliminates every risk. Personal data is retained only while it serves a business or legal purpose, including order records, delivery issues, returns, refunds, disputes, and accounting duties. When retention is no longer required, Nuviaandrose will delete, anonymize, or otherwise dispose of the information. Notifiable breaches will be handled under PDPA requirements.
A customer may contact the Data Protection Officer at orders@nuviaandrose.com to request access to personal data held by Nuviaandrose or correction of inaccurate or incomplete data. The request should identify the customer and relevant transaction sufficiently for Nuviaandrose to respond. Identity information may be requested before data is released or changed. Nuviaandrose will respond within periods required by Singapore law and may charge a permitted fee after giving notice. Access may be limited where a statutory exception applies. Customers should promptly correct delivery or bank details to reduce avoidable delay.
Nuviaandrose may send transactional messages concerning order receipt, acceptance, dispatch, delivery, cash payment, failed delivery, returns, exchanges, refunds, complaints, or policy changes. These messages are connected with requested services and are not optional marketing. Promotional messages, if introduced, will follow the PDPA, Do Not Call provisions, and Spam Control Act 2007. Nuviaandrose will respect valid withdrawal requests and applicable registry requirements. Customers can unsubscribe through the method provided in a promotional message or email orders@nuviaandrose.com. Declining promotional messages does not affect service communications.
Support Hours: 10 AM to 5 PM, Monday to Saturday, SGT